Last updated: 12 September 2026
Handled is a trading name of Enquiry CX Limited (company no. 17077425), UK. You can contact us at info@wearehandled.com.
Your data is hosted in the EU/UK region of our cloud provider. Messages, contacts and bookings are stored separately for each business and isolated from every other business.
We do not sell data. We do not train AI models on your customers' messages.
You and the team members you add can see your business's data. Handled support will only look when you ask us to help.
Lisa is an AI assistant trained on the information you give us and guided by rules you set. It never invents prices. You can pause it at any time, and every message is logged and can be exported.
Instagram, Messenger, WhatsApp, SMS, email and your website are connected through official APIs, with your permission. You can disconnect any channel at any time.
We keep conversations while you're a customer. If you close your account and ask us to delete them, we delete them within 30 days.
For your customers' data, your business is the controller and we act as your processor. A data processing agreement is available on request.
To ask for access to or deletion of data, email info@wearehandled.com.
Your data is encrypted while it travels and while it is stored. Access tokens are encrypted, every business is protected by row-level isolation, and our team is UK-based.
No. Each business's messages, contacts, bookings and settings are isolated from every other business.
No. We do not sell data, and we do not train AI models on your customers' messages.
Only when you ask us to look so we can help with a question or problem.
Yes. You can pause Lisa and disconnect any connected channel at any time.
Conversations are kept while you're a customer. If you close your account and ask us to delete them, we do so within 30 days.
No demo theatre. We'll set it up on your real enquiries and you decide from there.