Last updated: 19 August 2026
These terms cover three things: this website, the Handled customer portal, and the Handled Marketplace connector you can install into your business account. Handled is built for business customers acting in the course of business, so the consumer rules that apply to personal purchases are not intended to apply here.
Handled is a trading name of Enquiry CX Limited, a company registered in England and Wales, company number 17077425, registered office 29 Argonaut Avenue, Castle Donington, Derby, England, DE74 2UX. The quickest way to reach us is info@wearehandled.com.
You're welcome to browse, read and enquire. Please use the site lawfully and don't misuse it — that means no attempts to reach another customer's information, no probing, scraping or interfering with security, and nothing that disrupts the service for other people.
Handled helps you receive, respond to, qualify, follow up and hand over enquiries so fewer of them go cold. The exact scope — which channels we cover, what we respond to, and what we hand back to you — comes from your accepted proposal or order, or your signed service agreement. Where this page and that document differ on scope, your document is the one that counts.
Using Handled requires an active subscription. Installing the Marketplace connector does not add a separate Marketplace fee. Third-party charges — messaging, telephony, CRM or other channel costs — may apply where that is stated, and those are billed by the relevant provider or passed on as quoted.
Your quoted or ordered terms govern your pricing. Prices shown publicly on this website exclude VAT and are rolling monthly with 30 days' notice, unless a written order says otherwise.
One authorised business account may be connected per approved Handled workspace. The connector depends on your CRM, messaging and other providers, and their own terms, limits and availability apply to what they do. If one of those providers changes or goes down, that part of the service can be affected in ways outside our control.
Handled automates replies within the information and safeguards configured for your account. We work hard on quality, but we can't promise every generated reply will be perfect or error-free. You remain responsible for the instructions and information you give us, for lawful use, and for decisions that need human judgement. We may pause automation where we think it's the safe thing to do.
Our privacy notice explains what we collect through this website and why. Each of us follows the data-protection law that applies to us. Where we process enquiry and customer-contact information on your behalf, that processing may also be governed by your service agreement and its data-processing terms. We treat each other's non-public business information as confidential.
The Handled platform, brand and site content belong to us or our licensors. Your content and data stay yours; you grant us only the permission we need to provide the service to you.
We aim to keep Handled running smoothly, and we don't publish an uptime guarantee on this page — any service levels come from your agreement. We may carry out reasonable maintenance and make security or improvement changes. We may suspend access where there is a security concern, unlawful use, non-payment or a material breach, and we'll give notice where that is reasonably possible.
Your order or service agreement controls how the service ends. Our current standard public offer is rolling monthly with 30 days' notice, unless something else is agreed in writing. When service ends, connector access ends and credentials are revoked. Retention and deletion follow our privacy notice and your agreements, including anything we must keep for legal reasons.
If you have a signed service agreement with us, its liability terms govern. Nothing here excludes or limits liability that cannot legally be excluded, including for fraud or fraudulent misrepresentation and for death or personal injury caused by negligence. To the extent the law allows, we are not liable for indirect or consequential losses, or for failures caused solely by third-party services outside our reasonable control.
We may update these terms as the service develops. The current version always lives on this page with the date at the top, and we'll flag material changes to customers where it's reasonable to do so.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — while preserving any mandatory rights or protections that cannot be excluded.
Questions about these terms? Email info@wearehandled.com and a person will reply.
No demo theatre. We'll set it up on your real enquiries and you decide from there.