The journey

From "hi, are you free?"
to booked — without you typing

Handled sits quietly between your enquiries and your day. Here's exactly what happens, step by step.

The enquiry lands

Facebook and Instagram DMs, Meta lead ads, WhatsApp, SMS, email and your website form all arrive in one place. Nothing sits in a tab you forgot to open.

A reply goes out in seconds

Warm, human, in your voice — never a robotic "thanks for your enquiry". It uses your prices, services and availability, not guesses.

Questions asked, gently

What they want, when, for whom, how soon. Asked one at a time, the way a good receptionist would — not as an interrogation.

Dates checked against your diary

Your calendar is read live, so only genuinely free days get offered. Days off and full days are never suggested.

Handed to you, ready

When it's a real opportunity — or when someone asks something only you can answer — you get a nudge with the whole conversation summarised.

Polite follow-ups, then let go

Quiet leads get a few gentle nudges at sensible hours, then Handled steps back. No pestering, ever.

The clever bit

When it doesn't know, it asks you

If someone asks something outside what Handled has been told — a bespoke price, an unusual request — it doesn't invent an answer. It texts you the question, waits for your reply, and then relays it back to the customer in context.

You answer once, in a sentence. The customer gets a full, warm reply.

Handled → you → customerask · await · relay

Could we do the shoot at our house instead of the studio?14:02

Good question — let me check with the team and come straight back to you.14:02

📲 To you: “Emma is asking about an at-home shoot instead of studio. OK, and any extra cost?”14:03

You: Yes fine, £40 extra for travel within 20 miles.14:19

Good news Emma — we can come to you. It's £40 extra to cover travel within 20 miles. Shall I move your booking to an at-home session?14:20

Perfect, yes please!14:22

One text from you. Nothing else needed.

What it never does

Safety rails, always on

Never invents a price

If it isn't in your knowledge base, it asks you instead of guessing.

Never offers a closed day

Days off, full days and blocked dates are off limits, always.

Never messages a stopped lead

Pause it, or a customer replies "stop", and it goes quiet immediately.

From "hi, are you free?"to booked — without you typing